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Looking for help with either the website or your magazine delivery? We've compiled a list of the most frequently asked questions to guide you. If you have a question not covered here please contact us.
Why do I need to register with the site?
Registering when shopping: Registration enables you to track your orders in our shop and access your free and purchased downloads from your account area.
Registering when placing a Free Ad: This allows us to check the validity of the adverts and remove ads not meeting our terms and conditions.
One registration gives you access for all areas.
I'm trying to register but the site is telling me registration has failed, what do I do now?
Once you registered you'll be sent an email with a confirmation link in it, (please check your spam folder if this hasn't arrived!). Once you've clicked the link and confirmed your email address you'll be able to login and use the registered areas of the website.
If you've checked your spam folder and haven't received the confirmation email please contact us
Why do you require registration confirmation?
To ensure you have access to the email account you registered with and to deter bogus registrations.
I can't remember my password or username what can I do?
Use the password reminder option on the login tab and follow the instructions to reset your password or be sent a username reminder. You will need to know the email address you registered with.
Can't remember the email address you registered with? Contact us.
Subscription FAQ
When will my subscription start?
Your subscription will start with the next available issue.
How is my subscription delivered?
Your eMag will be delivered via an email download link sent to the address that you gave us when subscribing.
I've moved home how do I let you know?
You can email us, please quote your customer number and tell us your old address and new address, we'll update our records to your new address.
or you can call us UK +44 (0)1273 464777
USA Call toll FREE on 800-294-7951
eMag & pdfs FAQ
I purchased an eMag back issue/pdf how do I download it?
Once you have made your purchase, click on the "Downloads" button on the left of your customer account page.
Then click on the file name, for example "emag_276".
